Refund & Cancellation Policy

Last updated: April 6, 2026

1. Free tier

The free tier is free forever. No credit card required. No charges, ever. You can use Fledge's free features for as long as you like.

2. Premium subscription (₹299/month)

2.1 Cancellation

• You can cancel your Premium subscription anytime from Settings → Subscription.
• Your Premium access continues until the end of the current billing period.
• No cancellation fees.
• You can resubscribe anytime.

2.2 Refunds

• 7-day money-back guarantee: If you're not satisfied within the first 7 days of a new Premium subscription, email us for a full refund.
• After 7 days: No refunds for partial months, but cancellation stops future billing.
• Annual plans (when available): Pro-rated refunds available within 30 days of purchase.
• Account suspension for policy violation: No refunds.

2.3 How to request a refund

Email support@fledge.co.in with:

• The email address associated with your Fledge account
• Date of purchase
• Reason (optional, but helps us improve)

Refunds are processed within 7 business days to your original payment method.

3. Consultant sessions

Consultant bookings are direct arrangements between you and the consultant. Refund policies for consultations vary by consultant:

• Cancellation 24+ hours before session: Full refund (standard).
• Cancellation less than 24 hours: Partial refund or no refund, depending on consultant policy (shown before booking).
• No-shows: No refund, unless agreed otherwise with the consultant.
• Consultant cancellation: Full refund, plus we'll help you find another consultant.
• Technical issues on our end (video session failure): Full refund or free reschedule.

Fledge charges a small service fee on consultant bookings (disclosed at checkout). Service fees are non-refundable except in cases of consultant no-show or technical failure on our end.

4. PDF exports & digital products

PDF exports are delivered instantly and are non-refundable once downloaded.

5. Dispute resolution

If you're unhappy with a refund decision:

• Reply to our support email with your concern.
• We'll escalate to our team for review within 5 business days.
• If unresolved, you may contact your bank or payment provider for chargeback rights.

6. Payment processing

Payments are processed by Razorpay, an RBI-authorized payment processor. Fledge does not store your card or bank details. Razorpay's terms apply to payment processing.

7. Contact

Refund questions? Email support@fledge.co.in. We respond within 2 business days.