Your child's data, our promise.

Fledge ("the Service", "the Platform", "we", "us", "our") is an AI-powered parenting platform operated by Techplanner X Innovation Private Limited, a company incorporated under the Companies Act, 2013, in India.

For privacy questions, contact privacy@fledge.co.in.

2.1 Information you provide

• Account details: Name, email address, password (hashed).
• Child profile: Name, date of birth, gender, any special needs or concerns you share.
• Family profile: Family type, home environment, city/state, languages, cultural context, work schedule, budget, goals, concerns.
• Activity feedback: Ratings, notes, and optional photos of completed activities.
• Check-ins: Weekly mood, highlights, concerns, and milestone observations.
• Chat messages: Questions you ask the AI advisor and the responses generated.

2.2 Information collected automatically

• Page views: The pages you visit, referrer URL, and an anonymous session ID — used for privacy-friendly first-party analytics. No third-party trackers (no Google Analytics, no Facebook pixel).
• IP address (hashed): Your IP is immediately hashed with SHA-256 and a secret salt before being stored. We never store raw IP addresses.
• Device info: Browser type, operating system, country (from CDN headers if available).
• AI usage logs: Token counts and latency for cost tracking (no prompt content stored separately).

• Generate personalized monthly activity plans for your child.
• Provide the AI advisor with full context about your family.
• Detect patterns in check-ins to suggest professional consultations when needed.
• Track developmental milestones.
• Improve the service (aggregate analytics only — never individual data).
• Send you notifications about plans, check-in reminders, and important updates.
• Secure your account and prevent abuse.

Fledge handles information about minors. We take this seriously:

• Only parents/legal guardians can create accounts and add child profiles.
• Children do not interact with Fledge directly.
• We never share child data with advertisers or third-party marketers.
• Child photos (if uploaded for activity feedback) are stored privately and never used for training AI models.
• You can delete your child's profile and all associated data at any time.

We share data only in these limited cases:

• Anthropic (AI provider): Prompts are sent to Claude API to generate plans and chat responses. Anthropic does not use this data to train models (per their zero-retention policy for API customers).
• Consultants you book: When you book a session, an anonymized context summary is shared (no name, location, or photos — only age, stage, and relevant concerns).
• Service providers (sub-processors):
  • Neon (PostgreSQL database hosting in Singapore)
  • AWS (application hosting on EC2)
  • ipwho.is (one-time geolocation lookup of visitor IP for the analytics dashboard — country, region, city. No PII shared, IP not stored by us, results cached for 30 days to minimize lookups.)
  • Cashfree Payments (payment processing, RBI-authorized payment aggregator)
  All sub-processors are bound by their own privacy policies and processing agreements.
• Legal requirements: If compelled by law, court order, or to prevent harm.

• Data is stored on PostgreSQL databases hosted in the Asia-Southeast region (Singapore).
• Passwords are hashed with bcrypt (12 rounds).
• All connections use HTTPS/TLS encryption.
• Database connections use SSL.
• Access is limited to authorized personnel only.

As a user in India, you have the right to:

• Access: Request a copy of all data we hold about you and your child.
• Correction: Update incorrect information.
• Erasure: Delete your account and all associated data ("right to be forgotten").
• Withdrawal of consent: Stop data processing at any time.
• Grievance redressal: Raise concerns with our grievance officer.

To exercise these rights, email privacy@fledge.co.in. We will respond within 30 days.

• Account data: Retained while your account is active.
• Deleted accounts: Permanently removed within 30 days.
• AI chat history: Retained for 30 days on free tier, indefinitely on premium (until you delete it).
• Payment records: Retained for 7 years as required by Indian tax and audit laws (GST, Companies Act).
• Legal/audit logs: Retained for up to 1 year for security purposes.

If we detect a personal data breach that is likely to cause significant harm, we will notify the Data Protection Board of India and affected users without undue delay, as required under Section 8(6) of the DPDP Act, 2023. Notifications include the nature of the breach, data affected, and steps you can take to protect yourself.

Under the DPDP Act, 2023 and IT Rules, 2021, you can raise grievances with our designated officer. We acknowledge grievances within 48 hours and resolve them within 30 days.

• Email: privacy@fledge.co.in
• Subject line: "Grievance — [your issue]"

If you're unsatisfied with our response, you may escalate to the Data Protection Board of India.

Fledge is not directed at children under 13. Only adults (parents/guardians) create accounts. If we learn we have collected personal information from a child without parental consent, we will delete it promptly.

If you access Fledge from outside India, your data may be transferred to and processed in India or Singapore. By using Fledge, you consent to this transfer.

Fledge uses AI (large language models) to generate parenting plans, activity suggestions, and chat responses. These are advisory outputs, not automated decisions that produce legal or similarly significant effects on you or your child. You remain in full control of what to act on.

We may update this policy occasionally. Material changes will be notified via email or in-app notification at least 7 days before taking effect. The "Last updated" date at the top of this page always reflects the current version.

Questions or concerns? Email privacy@fledge.co.in. For grievances, see Section 10 above.